Frequently Asked Questions
Q #1: Can I use a retractable awning for both sun and light rain?
A: Yes, provided that the awning has at least 15° slope (20° if the projection is more than 11' 8"). Anything less will lead to water pooling on top of the fabric, therefore causing the fabric to become deformed (see warranty).
Q #2: Do you provide installations?
A: Our installation department is servicing the following areas: Toronto, North York, Scarborough, Pickering, Markham, Unionville, Stouffville, Newmarket, Nobleton, Richmond Hill, Thornhill, King City, Aurora, Brampton, Bolton, Etobicoke, Mississauga, Oakville, Burlington, Milton, Georgetown, Maple, Kleinburg, Woodbridge and Vaughan.
Q #3: Is the fabric waterproof?
A: No, but it is water-repellent. That means that the fabric will not let water soak through freely, but it will get wet. After the storm has passed, it is best to let the awning dry out (2 to 3 hours after a full soaking) before retracting it. However, it is safe to roll up a wet awning for one or two nights, if bad weather persists.
Q #4: Can I use a retractable awning during snowfall?
A: No. A few snowflakes, like light rain, will not harm the awning, but unlike rain, snow will accumulate on top of the fabric, weighing down on the fabric and the frame.
Q #5: Should I roll up my awning during strong winds? And how strong is strong?
A: Yes, you should retract an awning during strong winds. As a rule of thumb, you know you should retract the awning when the wind is so strong that you do not feel comfortable being outside.
Q #6: Can I adjust the slope of my awning after it is installed?
A: Yes. The method by which you do it depends on the model. The Adalia X3M Plus™ and Tilt-O-Shade™ models allow you to adjust the slope using the same crank you use to extend and retract the awning. Other models will require a few tools for the adjustment.
Q #7: I would like a retractable awning but I can't easily operate a conventional crank. What can be done?
A: The easiest remedy is having an awning equipped with a remote controlled motor. The awning can then be fully operated with a three button (extend, retract, stop) remote control.
Q #8: I would like to get a retractable awning, but I have limited space where I want it. Is there a way for me tell if my project is possible?
A: Call or email us. There are many different ways to install an awning, and we have over 26 years of experience in figuring out the best way to do it. We will ask you specific questions to figure out how the awning can be installed. If you have a digital camera, you can make things even easier by taking pictures of the location and emailing them to us.
Q #9: What do I do if the fabric on my awning gets dirty?
A: Fabric gets dirty, it's a fact of life. The material can be washed off easily. We recommend that you use mild cleaners and a soft brush (see fabric care section of warranty). Don't forget to let the fabric dry before retracting it.
Q #10: What is the maximum width of a retractable awning?
A: The only limit is in the dimensions of your building. By fitting more than two arms, we can make awnings that are well over 20 feet wide.
Q #11: Do retractable awnings come in standard sizes?
A: The arms (which determine projection from the wall) do, but the width is custom cut down to the nearest inch.
Q #12: Some of the models of retractable awnings on your Products page look very similar. What's the difference?
A: The difference between most of the conventional retractable awnings is functional. For example, only the Adalia X3M Extenda™ will give you an awning that is longer than its width, only the Physique XL™ uses 13-foot-long arms, and only the Tilt-O-Shade™ will let to you adjust the slope of individual arms using a conventional crank. To find out which awning is right for you, contact us.
Q #13: Can you print text or graphics on the awning fabric?
A: Yes. In fact, we are certified to use the Sunbrella Graphics System for high-quality, consistent results.
Q #14: If something happens to my awning after the warranty has expired, can I replace just the part that broke, or do I have to replace the whole awning?
A: Depending on the part and the damage to the part it can be replaced. With more severe damage, a new awning might be recommended. Please read the warranty for terms and conditions.
Q #15: So how much does it cost?
A: There is no quick answer, because each awning is custom made, and there's a lot of factors determining the cost. We will need to ask you a number of questions before we can give you a quote, please contact us.
Q #16: Are you looking for new dealers?
A: Always. We will not rest until we have 100% coverage. Head over to the Dealer Inquiries page to get in touch with us.
Q #17: Can the awning be installed by the home owner?
A: Absolutely. Any person with DO IT YOURSELF skills, basic tools, and a detailed step by step installation manual should be able to install the awning.
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